Training

Lots of companies offer cleaning solutions. Meet the 1st company with a total program that addresses the housekeeping and custodial department as a whole.

Delivering custom programs tailored to your unique industry

Each industry presents its own unique challenges. Pike Systems’ staff members are knowledgeable in each of these industries and can assist you in facing these challenges head-on

Could you Imagine If:

  • The district didn’t use a learning curriculum to teach students?
  • The transportation department ran without planned routes or schedules?
  • The teaching staff was never properly trained or certified?
  • The district had not grading rubric to gauge student performance?

Training has become a hot word in business today, and with good reason. Increased emphasis on education, cross-training, and the development of systems have been proven to improve the performance of any operation.

Procedural training is the hallmark of our success at Pike Systems.

We believe that custodial employees can have the best tools, but if those tools are not cared for and used properly, the facility will not achieve the desired results.

We focus our energies on standardized procedures, repeatable processes, and trackable results. We provide workloading assistance, task cards, and specialized training programs for your professionals to ensure that you are getting the most from your chemicals and equipment and the most out of your labor dollars. Our ultimate goal is to elevate your staff to the level of a precision assembly line: error-free, consistent, and efficient.

“At Toyota, we get brilliant results from average people managing a brilliant process.  Others get average results from brilliant people managing broken processes.”

– Lean Transformation Perspectives and Experiences, ICFAI Press October 2008

Training: Frequently Asked Questions

Who conducts your training sessions and what qualifications do they have?

Our instructors are industry veterans with over 35 years of combined healthcare cleaning experience. In addition to being members of AHE, AORN, APIC, ISSA, and Triple-S, our instructors function as liaisons between you and the manufacturer screening new chemicals, tools, and equipment as they are made available. Our processes, procedures, and recommendations are based on industry best practices. With the wealth of information available, it is time consuming and confusing to sort through everything – Pike Systems does this for you.

Can you develop a training program specifically for my facility?

Yes – we are able to develop a program specifically for your facility at our training center or at your location. Please give us a call to discuss further.

In addition, we can customize any of our sessions to mirror the products, tools, and procedures used in your facility. For example, for Patient Room Cleaning 101, we can train to your procedures using your tools and your products. In order to do this, we require a minimum of 15 attendees and a maximum of 20.

Do you offer any consulting services?

Yes, we offer an array of consulting services ranging from workloading or rebalancing cleaning routes, to mechanization, to general needs assessments. We also have experience transitioning departments back in-house.  Please give Pike Systems a call to discuss your unique needs.

How to do you test for proficiency upon completion of the program?

Many of our programs include a two part assessment. Part One is a written exam that includes both multiple choice and short answer questions. It is administered at the end of the program and is NOT an open book exam. Part Two is performance testing. During this portion of the assessment, our trainers observe the student performing the cleaning process and grade the participant on a number of variables including proper disinfection of high touch points, the order of the steps in the cleaning process, the time taken to complete the process, and the results from a quality control check using an Ultraviolet Marker.

The assessments are graded. Assessment grades as well as benchmarking will be forwarded to the department manager within two weeks following the end of the session. We take our certifications very seriously and we do not feel that attendance equals certification. If an attendee does not score 80% or higher on both assessments, the attendee will not be awarded with a certificate of completion or certification for the course.

Why do you provide benchmarking data along with the breakdown of my staff’s assessment scores?

We want you to be able to see, based on a number of variables, where your staff falls in terms of the average participants’ assessment results. In addition, we use this as an opportunity to make recommendations as to how scores could be improved in the future and how you can support your staff’s professional development.

Can you accommodate attendees who do not speak English?

Yes, as an option to you, you can send a translator with the attendee(s). In general, and given the hands-on nature of the course, we do our best to provide visual cues and hands-on experiences that bridge the language barriers during our session.

Delivering custom programs tailored to your unique industry

Each industry presents its own unique challenges. Pike Systems’ staff members are knowledgeable in each of these industries and can assist you in facing these challenges head-on